About

An engineer and project manager who got tired of watching businesses pay for the same leak twice.

Faiz Mohd, Founder and Principal Consultant at Taqwanology

Faiz Mohd

Founder & Principal Consultant
Melbourne, Australia · hello@taqwanology.com
LinkedIn

I've spent twenty years on both sides of technology delivery: the project manager who carries the budget and ships multimillion-dollar programmes on time, and the engineer who understands the systems underneath. That combination is the whole point. Most shops give you a manager who can't see past the plan, or an engineer who's never carried a budget, and the work falls into the gap between them.

Government, banking, utilities, education: contact centres handling thousands of calls a day, CRM and payments integrations, cloud migrations that cut operating costs sharply. That world taught me what good systems look like, and what it costs when they're bad.

Then I built HalalHQ, a live platform with thousands of users, and started seeing the same leaks up close in small businesses: owners acting as the human glue between systems that don't talk, paper that should be digital, phones ringing out during the rush. The same leaks, everywhere, unmeasured.

Taqwanology exists to fix that. The audit comes first, so the fixing is driven by evidence instead of whatever a vendor wants to sell you. The person on the teardown call is the person who does the work.

Record of work
RECORD OF WORK · TWENTY YEARS
Contact centre & CX

Cloud contact centres, minus the cost

Migrated large contact centres off legacy on-premise systems to cloud telephony and AI chat, cutting operating costs sharply while the calls kept flowing.

CRM & integration

Systems that talk to each other

Connected phone systems, CRM and payments so a customer's details follow them through the call: no re-keying, no dropped context.

Program delivery

Multimillion-dollar programmes, on time

Twenty years leading technology programmes across government, banking, utilities and education, delivered on budget across multiple organisations and countries.

Building & running

We run what we build

Creator and operator of HalalHQ, a live platform with 3,000+ venues and 10,000+ users. Most agencies show mock-ups; this is a real business.

Thirty minutes with the engineer beats three meetings with a salesperson.